Dr. B and Heather talk about many things in Episode 78. To get to connection... it ultimately doesn't matter what words or processes you use. NVC does give us some helpful guidelines to move individuals towards connection. However, the energy of what your intention is will come through no matter what. So, it's important to make sure that your words match your internal experience. Given that, the NVC template will not be very useful unless you do the hard internal work required for connection - if that is truly your intention. NVC as an embodiment; throw the template aside - the embodiment is the end goal.
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