In Episode 72, Dr. B interviews Heather about a recent conflict that she had, where NVC saved the day. This particular recording highlights the steps taken before the actual NVC conversation, what happened when the conversation to talk about the conflict finally occurred, and then Heather's reflections on the process and outcomes. The episode is named, "A Work of Art" because Dr. B mentions how it was like viewing a work of art when watching two young women use their NVC skills to truly complete their conflict and forge an even deeper connection.
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